• All payments must be made by the date stated on the invoice. If a deposit is requested your booking is not confirmed until this is received.

• Any illness or injury that may affect your participation must be declared in advance.

• If you are unwell with an infectious illness (Including COVID 19) then you will not be allowed to participate. In this event our standard cancellation policy will apply.

• Occassionally the weather or conditions may cause a safety issue and we may need to adjust the booking. In this case an alternative route or date (usually either side of your booking) will be offered.

• To confirm your place we will ask for a 20%-30% non-refundable deposit (trip depending).

• If you cancel within 14 days of making your booking, you are eligible for a full-refund (minus the non-refundable deposit) before 120days of the trip departure.

• Any cancellations before 90 days, are eligible for a 50% refund (minus the non-refundable deposit).

• Cancellation from 60 days for our open trips is non-refundable (but you can exchange if you find a replacement guest).

• More to Explore are not liable for any independent bookings made that may be impacted via cancellation e.g accommodation, flights or transport. If you booked accommodation as part of a package then the above terms apply.

• Any bookings made as part of a private package will be refunded as per the above guidelines. If your cancellation is after the period stated by our providers eg. transport or accommodation, then you will be notified and we will attempt to find alternative options for you. If no alternatives can be found you will be liable to pay this portion of the fee.

• If More to Explore are offering a consultancy package then in the event of cancellation, you will be entitled to a refund as above, minus any consultation and planning days worked prior to the cancellation.

All of our outdoor activities can be physically demanding, you must be fit enough to participate in the activity you have booked onto. If you are unsure of the fitness requirements, please contact us for a chat. Climbing, mountaineering and swimming activities can be hazardous with a risk of personal injury. Individuals must recognise there is a moderate risk of minor injury such as twisted ankles, whereas the risk of more serious injuries can be minimised by following advice and instruction from the guide.

By booking a trip with us, you are aware of and accept these risks and will be responsible for your own actions and involvement. More to Explore (Mikaela Toczek) will guide you on how to manage these risks, but we can never completely remove them.

More to Explore (Mikaela Toczek) has full public liability insurance, and is a licensed package tour provider with the Tourism and Hospitality Chamber of Slovenia. To join a More to Explore trip you will also need to take out your own relevant personal accident / cancellation insurance. If you already have insurance, check that it covers you for the activity you are undertaking and includes cancellation cover for if you can no longer attend the trip. For this reason we suggest purchasing insurance as soon as you book with us.

• We will always endeavour to find the best conditions for our winter adventures and snowshoeing tours.

• A range of options will be offered in the planning stages of your trip, but final decisions on route and location will be made based on the actual conditions, in the days leading up to your booking.

• Snowshoes are simply the tools we use to enable winter hiking in deep snow. Our changing climate means occasionally there may not be enough snow for snowshoeing. If this does occur, then we will offer an equally beautiful winter hiking route, with whichever equipment is deemed appropriate on the booked dates.

As part of your tour More to Explore may take photographs of you participating in the activity. These will be shared with you after the tour and may be used in promotional materials both online and in-print for More to Explore and our partners specific to each trip (noted in each trip itinerary).

The personal information requested by More to Explore at the time of booking plus any subsequent information is held digitally. The information is required to assist More to Explore and our guides to facilitate the course/trip and maintain our high standards of delivery.

By providing us with the information to confirm your booking you are agreeing the information can be kept and accessed by More to Explore and our guides. Contact details will only be used for future offers by email, messaging and phone only if you have given us permission to do so. We will never share the information provided with any person or business outside More to Explore.